Refund policy

ShopJilliontrinkets Return Policy

We want you to love your purchase. If you’re not satisfied, you can return unused glassware within 7 days for a full refund of the product price. Please note that shipping and processing fees are not refundable.

To qualify for a refund, items must be in new, unused condition and in their original packaging. Once we receive and inspect your return, we’ll process your refund to the original payment method within seven business days.

Customers are responsible for return shipping costs. We recommend using UPS or insured mail, as we can’t take responsibility for lost or damaged returns.

To start a return or if you have questions, contact us at: Shop@jilliontrinkets.com.

Thank you for supporting our small business!

Frequently Asked Questions

1. What is your return policy?

You can return unused glassware within 15 days of purchase. Items must be in new condition and in their original packaging. Shipping fees are not refundable, and return shipping is the customer’s responsibility.

2. How do I start a return?

Please email us at shop@jilliontrinkets.com with your order number and reason for return. We’ll walk you through the following steps.

3. Do you offer refunds?

Yes. Once your return is received and approved, we’ll refund the product price to your original payment method within seven business days.

4. Do you cover return shipping?

No. As a small business, we can’t cover return shipping. We recommend using a trackable and insured service.

5. My order arrived damaged. What should I do?

We’re sorry to hear that. Please email us at shop@jilliontrinkets.com within 5 days of delivery. Include photos of the damaged item and packaging. We’ll make it right.

6. How long does shipping take?

Orders usually ship within 3 to 7 business days. You’ll get a tracking number once your order is on the way.

7. Do you ship internationally?

Right now, we only ship within the US and Canada. We’re working on expanding!

8. Can I change or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to help. Please email us at shop@jilliontrinkets.com as soon as possible.

9. SALE/FLASH SALE items are ineligible for return.

10. FINAL sale merchandise is indicated as such on their product information pages and is ineligible for return.